Setting up a custom domain name
By default, your upload page is available at https://filerequestpro.com/up/your-upload-page but you can change this url to a domain name that you own, such as uploads.yourcompany.com.
You might want to use your own domain name because:
- Using your own domain makes your customers feel more secure
- Using your own domain means your customers have a more coherent and branded user experience
- Using your own domain name gives you the flexibility to change your approach later on.
Table of Contents
How to set up your custom domain
Once you choose the new domain you will use for your upload page, please take the following steps.
1. Add a CNAME Record
This will need to be done by a sys admin or whoever manages your domain name.
In your domain name server (DNS) settings, add a CNAME record for uploads.yourcompany.com (or whatever domain name you chose that points to cd.filerequestpro.com.
{warning} Make sure you don't point your custom domain name directly to your upload page URL. Your CNAME record must point to cd.filerequestpro.com. This allows us to serve your traffic using HTTPS.
2. Configure your page to work with your custom domain
Select “Page settings“ from your dashboard.
Under the tab “Page Branding & Color Theme“ you will find
You need to enter your domain formatted as https://uploads.example.com
3. Contact us
We need to make the necessary settings at our end. Please email us at: [email protected] using this subject line: “custom domain name”.
In the email, tell us the URL of your upload page, and your custom domain name.
We’ll let you know when your custom domain name is ready to go.
Why we turn on SSL
SSL will be turned on by default. This is simply because it is more secure. Any attempt to use your custom domain name using “http” will be redirected to “https”.