Keeping your data secure

Discover how we keep your data and files secure with state-of-the-art security practices.

How we keep your data secure

At File Request Pro we value your privacy and the confidential nature of your information, so we take the following precautions

  • We can't access your account unless you explicitly allow us.
  • We don't keep a backup of uploaded files for more than 30 days and are automatically deleted after 30 days
  • Your files are encrypted both at rest and in transit.
  • Files are kept in an encrypted disk. Separate from the main server.
  • When you generate a download link, the link is not guessable and valid for a limited period of time (7 Days).

People

We require all employees and freelancers to sign a confidentiality agreement and comply with our cybersecurity policy.

By default, our employees and freelancers don't have access to user data. Exceptions can be made for customer support.

Infrastructure

Our service is built on several cloud service providers, including Amazon Web Services (AWS), Linode. Those providers come up with robust security mechanisms to protect our infrastructure.

All communications are performed through end-to-end HTTPS encryption. We frequently and consistently review our SSL configuration and make appropriate updates in the unlikely case new SSL vulnerabilities are discovered.

Our inbound and outbound traffic is monitored and controlled using web application firewalls Cloudflare which also protected us form Distributed Denial of Service (DDoS) attacks.

Our servers are secure using Fail2Ban, Firewalls, and port blocking software.

We use separate environments for testing and production.

Your Data

Your data are hosted in Europe (Germany) and your files are store in Ireland.

All our user data is encrypted at rest using AES 256-bit encryption algorithm.

We are anonymizing, or we do not transmit sensitive data to our sub-processors.

If you wish us not to store your files for 30 days. Please use the available feature to do so.

File Request PRO does not share your data with anyone. If you decide to cancel your account, we make it easy for you to download all your data. Please see our privacy policy for more details.

Redundant Protection Against Data Loss

We regularly make backups of File Request PRO’s databases and full-disk image of File Request PRO’s servers. (Excluding the uploads) These backups are saved and encrypted on storage services off-site, then systematically tested for integrity. Sensitive data like passwords or credit card numbers are never logged.

Your Credit Card Data is Safe

File Request PRO does not transmit or store your credit card information on our servers. This means your credit card data is securely submitted directly from your browser (without touching our servers) to a leading, fully PCI-compliant (PCI Service Provider Level 1) payment provider. Your credit card data is never stored on our servers.

Reporting Incidents

Please send urgent and/or sensitive security reports directly to . Please let us know how we can securely contact you.