Keeping your data secure

Redundant Protection Against Data Loss

We make hourly backups of File Request PRO’s databases and daily (full image) backups of File Request PRO’s servers. These backups are saved and encrypted on storage services off-site, then systematically tested for integrity. Sensitive data like passwords or credit card numbers are never logged.

Your Credit Card Data is Safe

File Request PRO does not transmit or store your credit card information on our servers. This means your credit card data is securely submitted directly from your browser (without touching our servers) to a leading, fully PCI-compliant (PCI Service Provider Level 1) payment gateway provider. Your credit card data is never stored on our servers.

Always-on Secure Connections

File Request PRO uses Always-on secure SSL connections for all accounts. We frequently and consistently review our SSL configuration and make appropriate updates in the unlikely case new SSL vulnerabilities are discovered.

Your Data is Yours, Always

File Request PRO does not share your data with anyone. If you decide to cancel your account, we make it easy for you to download all your data. Please see our privacy policy for more details.

Reporting Incidents

Please send urgent and/or sensitive security reports directly to . Please let us know how we can securely contact you.