Allowing other people to upload to your Dropbox account (a complete guide)

Dropbox is a popular file hosting service that you can use to store your own documents and those of other people. You can then access these files on any device. We’ll have a look at how you can invite people to send you files, as well as what this means for your Dropbox experience.

In some cases, Dropbox is not your best choice for collecting and organising files from other people. We’ll cover these circumstances, including a brief guide to alternatives.

How to upload files to Dropbox (from guests, clients, vendors, or members of the public)

You can request files from people external to your organisation using Dropbox File Request. This feature is useful if you want to collect files for work purposes, for school competitions, or for any other use case where you can send a link.

Dropbox file request is specifically aimed at Dropbox users wanting to collect files from other people. If you want to share files with other people, use the core ‘share’ functionality instead.

Here is a quick guide to using the Dropbox file request feature:

1. Choose ‘File requests’ from the Dropbox side menu

Dropbox file request link on the side menu

2. Select ‘New Request’, fill in the form fields and choose a folder for uploaded files


Example of Dropbox file request

3. Send the file request using someone’s email address or the upload link

Sharing the Dropbox file request by email or using a link

4. Your recipient receives a request for files


Limitations of the Dropbox upload link

You can send a file request to people from your Dropbox account. You can also copy and paste an upload link. You can’t, however, embed a file request in your website.

You also can’t customise the link itself. Dropbox make it possible for business and professional users to brand direct sharing invitations. This doesn’t seem to be the case for file requests. This may be because file requests is a basic feature available to users on all plans.

Receiving files in your Dropbox account

When you send a file request to someone, you need to specify which folder you’ll use for uploaded files. This might mean creating a new folder before you send a file request.

In terms of security, people who upload files to your file request cannot access your Dropbox account. They also can’t view other files in that folder, unless you decide to share them.

You will need enough room in your Dropbox account to receive files however. If you don’t have enough space, then file request recipients will get an error message – which will be annoying for them!

When you start using file requests you will be able to keep track of them in Dropbox.

Manage file requests from the dashboard

After your project is complete (managing and closing file requests)

If you want to change a file request select the ellipses (…) after the file request and choose ‘Edit’. If you want to close a file request select the ellipses (…) and choose ‘Close’.

You can still see all closed file requests in Dropbox by using the ‘Closed’ tab.

Best use cases for Dropbox file requests

Dropbox file requests is a useful although basic feature. It is ideal for requesting files from your contacts, whether or not they have a Dropbox account.

You can see what file requests you have sent, who has submitted files (their names at least), and how many files they have sent.

Here are some sample use cases:

  • A teacher requesting work from students
  • A family requesting photos from relatives
  • A magazine editor collecting files from a freelancer
  • A non-profit team member organising files from volunteers

When Dropbox file requests is not suitable

The Dropbox file request feature has a few limitations which may make it unsuitable for you:

  • If you need to request very large files you’ll need a business account – the file size limit then increases to 50GB from 2GB
  • If you need to ask for any extra information then you only have the ‘Description’ field and accompanying message to use. There is no Dropbox form builder.
  • If you want more options in terms of renaming and organising files
  • If you want to customise and brand the file collection process you can’t with Dropbox. The file request process is really designed to promote Dropbox rather than your business.

Alternatives to Dropbox file requests

If you are looking for an alternative then you probably want something that natively integrates with Dropbox. This rules out Google Drive, which doesn’t have a file request feature in any case.

File transfer services could be an alternative, although you’d need to find one that integrated with Dropbox. They specialise in the fast transfer of large files.

The downside of file transfer services is they offer an easy user experience for sending files, but often struggle to make collecting and organising files easy for you.

File upload software is a good option for businesses. You will be able to share branded upload forms with clients to collect all the information you need in a professional way.

This file upload form was created using File Request Pro.

Clients don’t need an account or even a password/pin code.

You can also schedule ‘smart’ reminder emails so you don’t have to manually chase clients yourself.

Client interaction hubs are useful if you need specialist features, and want to share files with clients as well as vice versa.

Client interaction hubs usually require clients to log in, which can be off-putting (although secure).


File Request Pro: The business alternative to Dropbox File Request

File Request Pro is easy to use file upload software with a native Dropbox integration. You can have all the advantages of Dropbox without any of the disadvantages.

  • Collect extra information from your clients, including email
  • Automate time-consuming file collection tasks
  • White label your file upload form rather than promote Dropbox
  • Receive large files in your Dropbox account
  • Embed the upload form in your website or create a standalone page

See File Request Pro product overview.