Dropbox File Requests (your questions answered)

Dropbox File Requests provide you with a simple way to collect files from anyone you email or send a link. They don’t need to have a Dropbox account. Here are some commonly asked questions about Dropbox File Requests, with answers.

1. What is the Dropbox File Request size limit?

If you have a Dropbox Basic, Plus, or Family user, you can upload files up to 2 GB. Dropbox Business team members or Professional users can accept files up to 50 GB in size.

2. Can you collect email addresses with Dropbox File Requests?

No. Respondents who are signed in to Dropbox can upload documents without adding extra information. Respondents who aren’t logged in, or don’t have an account, will be asked to enter their name and email. However, their email isn’t passed on to you. Their name is added to the file name.

3. Can you customise file requests or remove Dropbox branding?

You can’t customise or white-label file requests or remove Dropbox branding. Once your respondents upload documents they will be asked if they want to sign up for Dropbox, if they haven’t already. File request forms are designed by Dropbox, using their branding.

4. Can you send clients reminder emails?

With a Dropbox Pro account you can add a deadline to file requests.

Dropbox will then send one reminder email on your behalf. You can’t customise the reminder sequence.

5. Who can I send a Dropbox file request to?

You can send a Dropbox file request to anyone. They don’t need to have a Dropbox account. However, if they aren’t in your listed contacts, then you’ll be asked to import contacts. So you can’t just use any email address. You can send links to anyone. Links are long and ugly so you might want to use a URL shortening service.

6. What are the alternatives to Dropbox File Request?

Google Drive doesn’t have a specific file request feature, although you can ‘share’ folders. Microsoft OneDrive lets you request files, but with limitations. Microsoft SharePoint doesn’t currently let you request files from people external to your organisation.

Dropbox is the best of the cloud storage providers in terms of being able to request files from anyone, regardless of whether they have an account. However, it is a ‘add on’ feature and not geared to business users. If you need more flexibility and sophistication then consider specialist file request software.

This white-labelled file request form was created using File Request Pro.

File Request Pro – collect and organise files and information from anyone, direct in your Dropbox account

File Request Pro is specialist file upload software, which provides a business alternative to Dropbox File Requests.

Use Dropbox for file storage and File Request Pro for professionally collecting and organising client files and information.

  • White-label and customise file request forms
  • Request client emails and any other type of information using a range of form fields and conditional logic
  • Dynamic file organisation based on whatever factor you choose (name, email, ID, etc)
  • Automated email and thank you reminder sequences
  • Send file requests to anyone, on any device, with no sign-up required

See how you can use Dropbox and File Request Pro.