How to create an Intake Form with Google Forms

Google forms allow you to easily create and share your forms with others and make it easy for them to provide their responses. Responses to Google Forms are stored in a spreadsheet on the Google Sheets app.

Google Forms is a great product. It’s free, easy to use and popular which makes it a good alternatively to create a simple or quick intake form but, if you need to accept attachments or file uploads and if you wish to present a more professional image to your future customers then it may not be the best option for your business.

Creating an Intake form with Google Forms

To create your intake form,  go to https://docs.google.com/forms/u/0/ and click the Plus sign to create a new form.

Name your form: In the top-left corner, click Untitled form or the template form name and enter a new name.

Add a description: Under the form name, add your text.

Add a header, change the theme and background colour, or font style: Click Customize Theme  and then choose your options

Create google form intake form

Adding questions to your form

When designing your forms, it is important to consider how the client will want to fill them out. They often want to know what they are committing themselves to and what they need to do next. We have to create lengthy explanations and long-form terminology that YOU don’t need.

  1. Click Untitled Question and enter your question. You get suggestions based on your type of question.
  2. (Optional) To change the question type, click the Down arrow  and choose an option.
  3. Add response options (if applicable for your question type).
  4. To add a copy of the existing question, click Duplicate 
  5. (Optional) To specify if people must answer the question, click Required.
  6. To add a new question, click Add question 

Add question google intake form

 

See responses in Forms

You can see a summary of all responses or look at individual responses on the Response tab. You can also view the form questions by clicking on the Question tab. To switch between individual responses, click the individual’s email.

You can also connect a Google Sheet to automatically filled with each new response by click the Sheets icon.

Google Intake form - See responses

Here are some things to keep in mind when creating an Intake form with Google Forms.

While Google forms make for an easy and simple way to create an intake form, there are a few things to keep in mind.

Your intake form may end up in a Google Search

Google forms and public URL that can be pickup automatically by google, even if you don’t want your business intake form to be found online. Just try searching for “intake form site:https://docs.google.com/forms” and you will find countless examples of business intake forms that came up in Google results.

Limited branding and customization options

Keep this in mind when designing your intake form: it should look like a friendly and trustworthy part of your business. You might want to customize the design, alter the company name or logo, or make sure that you don’t load up any unnecessary graphics. This way it will seem more personalized, something that customers appreciate.

Google Intake form example

This isn’t just a case of making your form look ‘attractive’. It’s about persuading your clients to trust you with sometimes sensitive information. With the amount of fraud around on the internet, clients are rightly cautious about completing and sending a random form that looks like it could have come from anyone.

When it came to branding and customization, Google forms offer a very limited options. You can change the top image and some colours, but it’s easy to tell that they are just a Google form and not your own website or a professional tool.

Problems with file uploads

To add a file upload question, choose ‘+’ and then use the dropdown to find ‘File upload’. You can choose to allow only specific file types, maximum number of files and maximum file size.

You can only receive files from respondents with Google accounts using Google Forms. There is no easy workaround, just using Google Forms to allow file uploads without login.

Google intake form with file uploads issues

If you need to collect files, pictures or documents, you won’t be able to use your Google Intake form.

Are the Google Forms restrictions too difficult? There are other options.

If it is important for you that you can request and organize files from clients, partner businesses or suppliers, then you might need to look at other options. You’ll specifically want upload software that natively integrates with Google Drive, so your workflow is as streamlined as possible.

Also, if offering a professional image with your custom logo, colors and even your own domain like intake.example.com you will need to look for a tool like File Request Pro

We created File Request Pro so that you can use cloud drives for what they are great at – file storing and synching across devices – and File Request Pro for professionally collecting and organizing any type of file or folder.

Professional Intake form

How File Request Pro works – the easy way to allow file uploads from anyone direct to Google Drive

  1. Sign up for a free trial account and connect your Google Drive account (shared or individual) with a click
  2. Create a branded upload page using as many or as few customisations options as you choose
  3. Add any extra form fields to collect text information (date, email, hidden, anything really) and decide whether you want a one-page or multi-page form
  4. Add conditional logic to questions or entire pages so your clients only see relevant questions
  5. Activate a reminder sequence of emails and set a deadline so you don’t have to chase clients manually for content
  6. Send a customised link to your clients, or embed the upload page in your website. Clients don’t need to sign in or create an account.
  7. Files and any text will automatically appear in your folders in Google Drive, organised by whatever value you choose

To read in more detail about how File Upload Pro works please see our article: Create a client intake form with File Request Pro